Refund policy
Returns
We want you to love your purchase! If you're not completely satisfied, you may return eligible items within 14 days of delivery for store credit.
Items must be:
- Unworn
- Unwashed
- In original condition
- With original tags attached
- Free of perfume, smoke, deodorant, makeup, pet hair, or other signs of wear
Returns that do not meet these requirements may be refused.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Accessories
- Jewlery
- Hats
- Bodysuits
- Intimates
- Gift Cards
Exchanges
At this time, we do not offer direct exchanges. If you'd like a different size or item, please return your eligible item for store credit and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and photos of the item. We'll make it right as quickly as possible.
Refunds
Halsey House issues store credit only for approved returns. We do not offer refunds to the original payment method except where required by law.
Contact Us
If you have any questions about your return, please contact us at:
Email: shophalseyhouse@gmail.com